3 Hours to Total Cooling Comfort
North Texas summers don't wait — neither do we. We guarantee a resolution within 180 minutes, or we waive the diagnostic fee entirely.
Time is Your Greatest Luxury
When your AC fails in July, your home stops being a sanctuary and starts being a safety hazard. At Vivid Air DFW, we believe you shouldn't have to wait 8 to 24 hours for a "window" of service. Our unique 3-Hour Cooling Guarantee is engineered to provide rapid relief to Aledo and Fort Worth families.
The rules are simple: Once you book your emergency appointment, the clock starts. We guarantee your system will be blowing cold air within 3 hours of that time, or our **$129.00 diagnostic fee** is waived.
What is the $129 Diagnostic?
This isn't just a trip charge. The $129 covers a comprehensive forensic audit of your HVAC system. Our factory-trained technicians use digital manifolds and thermal sensors to pinpoint the failure point.
If we cannot restore the cooling within that 3-hour window due to scheduling or logistics, you pay nothing for the visit. We take the risk so you can stay cool.
Instant Start
The 180-minute countdown begins at booking. No more "8am to Noon" waiting games.
Stocked Vans
Our "Warehouse on Wheels" carries 90% of common failure parts to ensure a one-visit fix.
Local Experts
Strategically stationed in Aledo to hit DFW neighborhoods with surgical precision.
Heating Too
We apply the same speed to winter heating failures as long as roads are safe for travel.
Why Speed Matters in HVAC Repair
Every hour your HVAC system is "down" while trying to cool a home in 100-degree heat, the internal building materials—studs, drywall, and furniture—absorb thermal energy. This is known as **thermal soak**. Once your home reaches 85+ degrees inside, your system has to work twice as hard to remove that heat, often leading to secondary failures like frozen coils or blower motor burnout.
By restoring cooling within 3 hours, Vivid Air DFW prevents your home from reaching that critical thermal soak point. This saves you money on utility spikes and preserves the lifespan of your equipment. We aren't just fixing a machine; we are protecting your home investment.
The Science of the Rapid-Fix
Our ability to meet this guarantee comes down to our **21-Point Mobile Inventory**. Unlike standard contractors who have to "run to the supply house," our technicians carry high-demand capacitors, universal fan motors, and contactors on every truck. We believe that professional service is measured by the quality of the resolution and the speed of the arrival.
If your system requires a specialized, proprietary part that we cannot source within the 3-hour window, we still honor our promise: The diagnostic fee is waived. We believe in honest service, even when the physics of the repair are beyond the 3-hour limit.
Looking for Lifetime Protection?
The 3-Hour Guarantee is standard for everyone, but Vivid Club Members get even more. Members receive priority "Head-of-the-Line" dispatching and a 15% discount on all repairs. Keep your system running perfectly all year round.
Explore Membership Benefits →Common Questions
What if I book for a time slot later in the day?
If you prefer an appointment that fits your work schedule (e.g., "Please come at 4:00 PM"), the 3-hour guarantee still applies! In this case, the clock simply starts the moment our technician pulls into your driveway. We guarantee cold air within 3 hours of that arrival.
Does the guarantee cover the cost of parts?
The guarantee covers the **$129 diagnostic fee**. If a repair is needed, we provide a flat-rate quote for the parts and labor. If we cannot have those parts installed and cooling restored within the 3-hour window, you don't pay the $129.
What is the "45-Minute Radius"?
To ensure we can honor this promise, we limit the guarantee to homes within a 45-minute drive of our Aledo headquarters. This covers the majority of Fort Worth, Weatherford, Hudson Oaks, and Willow Park. Call us to verify if your address is within the "G-Zone" (Guarantee Zone).
Ready to Restore Your Peace of Mind?
Call now and ask for the 3-Hour Cooling Guarantee!
📞 (682) 267-7061