3-Hour Cold Air Guarantee
Ask for the 3-Hour Cold Air Guarantee on qualifying priority service calls during normal business hours. If the qualifying commitment is missed, the $129 priority diagnostic fee is waived.
Priority AC repair, with clear conditions
When your AC stops cooling, contact Vivid Air DFW for service in Aledo and our designated Fort Worth-area communities. Describe the problem and ask our office to confirm priority availability.
Request the guarantee when booking. Our office will confirm your qualifying appointment window and explain the service-area and repair-eligibility conditions. The guarantee applies to standard, approved repairs.
What is the $129 Diagnostic?
The $129 priority diagnostic fee covers the service call and diagnosis. Your technician explains the findings and repair price before you approve additional work. Our standard diagnostic fee is $89.
The guarantee provides a $129 priority diagnostic-fee waiver when its qualifying commitment is missed. Approved parts and repair labor are separate charges.
Confirmed Window
Confirm your appointment window and guarantee eligibility with our office when booking.
Repair Planning
Your technician diagnoses the fault and checks the parts needed. Some repairs require a return visit or specially ordered equipment.
Local Experts
Based in Aledo, serving homeowners in our designated Parker and Tarrant County service areas.
Heating Too
Need furnace or heat-pump service? Visit our heating repair page and ask about appointment availability.
What to tell us when your AC stops cooling
Tell us whether the system blows warm air, has weak airflow, stops running or has water around the indoor equipment. These symptoms can have different causes and require diagnosis.
Have your service address and any available equipment information ready. Let our office know about access requirements and whether the problem affects one system or the whole home.
Diagnosis and upfront repair pricing
Your technician explains the problem, the proposed work and the price. You decide which repairs to authorize before the work begins.
Major component replacements and specially ordered parts may be outside the 3-hour repair-completion conditions. Ask our office to explain how the guarantee applies to your appointment; see the terms below.
Explore Vivid Plus+ Membership
Vivid Plus+ includes two inspections per year, no service call fee, 10% off eligible parts and repairs, and 5% off system replacement. See the membership page for terms and eligibility.
Explore Membership Benefits →Common Questions
What if I book for a time slot later in the day?
Ask our office to confirm the qualifying window for your requested appointment. Request the guarantee when booking; normal-business-hour and eligibility conditions apply.
Does the guarantee cover the cost of parts?
No. The guarantee concerns the $129 priority diagnostic fee. Approved parts and repair labor are charged separately. The fee waiver applies when the qualifying guarantee commitment is missed.
What is the "45-Minute Radius"?
The guarantee is limited to our primary service radius, approximately 45 minutes from Aledo. Call to confirm your address and appointment eligibility, and review our service area.
Ready to Restore Your Peace of Mind?
Call now to confirm availability and request the 3-Hour Cold Air Guarantee.
📞 (682) 267-7061